PreciStat
 
Services - Call Center

PreciStat– Call Center Support Services

The Company demonstrates a strong domain and process expertise across many industry verticals as exemplified by the following sample portfolio of clientele:  the third-largest ISP in the US, a leading Debit Card company, a mortgage company, an online education institute, a leading golf site, a leading home accessories and furniture company amongst others.  Some of our many call center capabilities are listed in the table below

CONTACT CENTER SERVICES

  • Technical Support & Help Desk
  • Acquisition and Sales
  • Back Office Services
  • Customer Care

:Table 1: Capabilities


Services

Description

Technical Support and Help Desk
  • Troubleshooting hardware & software inquiries
  • Internet service maintenance
  • Up-sell/cross-sell programs
  • Dispatch
  • Field technician support line
  • Corporate help-desk support
  • Warranty or post-warranty support
  • Onsite help-desk appointment- scheduling and field technician
Acquisitions & Sales
  • Inbound and outbound sales
  • Order processing and fulfillment
  • Lead generation
  • Product information requests
  • Subscription renewals
  • Database management
  • Up-sell and cross-sell programs
  • Business-to-business sales solutions
Back Office Services
  • Outsourced Accounting and Book keeping
  • Claims Processing
  • Ticket Processing, Order/Sales support
  • Scanning/Imaging and Data Entry
  • Correspondence Management
  • Application Processing
  • Online Content Management
  • Video Auditing and Monitoring

 

Customer Care

  • Repeat purchases
  • Change of personal information
  • Complaint and issue resolution
  • Billing information
  • Courtesy calls
  • Reservations management
  • Loyalty clubs
  • Investor account inquiries
  • Dealer location calls
  • Insurance claim processing
  • Fraud detection/prevention calls

Voice Capabilities:

  • 100% Call Recording & Playback
  • Highly Scalable and Available VoIP Infrastructure: PreciStat has designed its voice architecture with high availability and high quality in mind. We employ redundancy at the equipment level by implementing clustered servers and routers; at the networking level by provisioning multiple E1 IPLC lines from multiple carriers using multiple undersea cable systems and local loops to ensure  uninterrupted services.
  • State-of-the art facilities and technology: PreciStat uses proven Interactive Intelligence technology for our voice services. This approach enables us to quickly scale-up our operations for individual clients and very easily and inexpensively add and partition new clients into our infrastructure.
  • Extensively Trained Voice Agents with Tiered Escalation
  • Dedicated Quality Assurance Agents

 

 
 
 
 
 
 
 
Copyright © PreciStat 2010. All Rights Reserved.
Privacy policy  |  Contact Us