PreciStat– Call Center Support Services
The Company demonstrates a strong domain and process expertise across many industry verticals as exemplified by the following sample portfolio of clientele: the third-largest ISP in the US, a leading Debit Card company, a mortgage company, an online education institute, a leading golf site, a leading home accessories and furniture company amongst others. Some of our many call center capabilities are listed in the table below
CONTACT CENTER SERVICES
-
Technical Support & Help Desk
- Acquisition and Sales
- Back Office Services
- Customer Care
:Table 1: Capabilities
Services |
Description |
| Technical Support and Help Desk |
- Troubleshooting hardware & software inquiries
- Internet service maintenance
- Up-sell/cross-sell programs
- Dispatch
- Field technician support line
- Corporate help-desk support
- Warranty or post-warranty support
- Onsite help-desk appointment- scheduling and field technician
|
| Acquisitions & Sales |
- Inbound and outbound sales
- Order processing and fulfillment
- Lead generation
- Product information requests
- Subscription renewals
- Database management
- Up-sell and cross-sell programs
- Business-to-business sales solutions
|
| Back Office Services |
- Outsourced Accounting and Book keeping
- Claims Processing
- Ticket Processing, Order/Sales support
- Scanning/Imaging and Data Entry
- Correspondence Management
- Application Processing
- Online Content Management
- Video Auditing and Monitoring
|
Customer Care |
- Repeat purchases
- Change of personal information
- Complaint and issue resolution
- Billing information
- Courtesy calls
- Reservations management
- Loyalty clubs
- Investor account inquiries
- Dealer location calls
- Insurance claim processing
- Fraud detection/prevention calls
|
Voice Capabilities:
- 100% Call Recording & Playback
- Highly Scalable and Available VoIP Infrastructure: PreciStat has designed its voice architecture with high availability and high quality in mind. We employ redundancy at the equipment level by implementing clustered servers and routers; at the networking level by provisioning multiple E1 IPLC lines from multiple carriers using multiple undersea cable systems and local loops to ensure uninterrupted services.
- State-of-the art facilities and technology: PreciStat uses proven Interactive Intelligence technology for our voice services. This approach enables us to quickly scale-up our operations for individual clients and very easily and inexpensively add and partition new clients into our infrastructure.
- Extensively Trained Voice Agents with Tiered Escalation
- Dedicated Quality Assurance Agents
|
